CRM Optimizing Your Brick & Mortar Customer Experience w/ Bridget Johns from RetailNext [Podcast] Stewart Anderson • October 19, 2017 Back to Articles On this weeks podcast Steve is joined by an amazing guest; Bridget Johns, Head of Marketing and Customer Experience at RetailNext. Learn what top eCommerce companies are doing to ensure success in the brick & mortar world. This podcast dives into what the future of retail is really going to look like – both online and off. This episode is not to be missed. Enjoy! You can listen to the episode right here: You can also subscribe to the podcast on iTunes, Google Play, Stitcher and Soundcloud, or on our YouTube channel.