When executed correctly, strong email and SMS can be the most profitable channels for your e-commerce business.
Without CRM management, shoppers abandon their carts and are 3x less likely to return to your site. MuteSix clients see a 30% increase in revenue when adding these services – we can help you increase your list size by 3x and convert revenue at 4x the rate of social channels.
MuteSix brings a deep heritage in data, strategy, analytics, creative, tech, and channel disciplines. By leveraging internal capabilities and layering high-powered CRM cloud platforms, we help our clients implement, activate, and evolve their customer strategy and execute people-based marketing programs that drive significant growth.
Tie your paid media efforts together with the most effective platforms for building relationships with your customers, turning leads into revenue, and retaining customers.
If you’re interested in tripling your revenue with SMS and email, then you definitely need to consider a CRM service. A CRM service helps you develop a targeted, personalized, and consistent way of contacting your customers instead of just randomly sending out marketing emails and texts. By using a more intentional, strategic, and automated approach to customer management, you can build relationships, loyalty, and sales.
If you’ve never heard of CRM before, you’re definitely missing out. CRM stands for “customer relationship management” and relates to the process of managing interactions with existing and prospective customers. Typically, CRM relates to sales, marketing, and service realms of business but can also go well beyond those levels to include team, vendor, and partner management. The best way to do CRM is to use a service or software to streamline and automate the entire process from start to finish.
While we believe that anyone and everyone could benefit from CRM, there are specific types of businesses that could especially benefit from implementing CRM, including:
Here are some specific ways that CRM benefits your business:
Even though every CRM system is different and may need to be tailored to the unique needs of your business, here are some key components that your CRM system should include for the best results:
In order to gain all of these benefits of CRM, here’s what you need to do to implement it into your business:
When executed correctly, strong email and SMS can be the most profitable channels for your e-commerce business. Contrary to popular belief, email still has a place within 21st-century business practices and when used effectively can be a great way to keep up with your customers and build loyalty over time.
On the other hand, SMS is a marketing solution that has come about as a result of our 21st-century lives that center around our smartphones. Using SMS text is a more personal and direct way to reach your customers, which offers higher open rates and action rates than email. With the right expertise, these two strategies can be integrated together to effectively utilize the unique strengths of each one.
Without CRM management through email and SMS, shoppers abandon their carts and are three times less likely to return to your site. MuteSix clients see a 30% increase in revenue when adding these services – we can help you increase your list size by three times and convert revenue at four times the rate of social channels.
MuteSix brings a deep heritage in data, strategy, analytics, creative, tech, and channel disciplines. By leveraging internal capabilities and layering high-powered CRM cloud platforms, we help our clients implement, activate, and evolve their customer strategy and execute people-based marketing programs that drive significant growth. We can help your paid media efforts together with the most effective platforms for building relationships with your customers, turning leads into revenue, and retaining customers.
MuteSix’s expertise throughout a wide range of different areas including social media marketing, television marketing, programmatic marketing, influencer marketing, and more have earned us the title of the leading DTC marketing agency with the most proven success stories. We have helped clients big and small achieve success within their respective industries. Some of our clients include brands like Petco, Disney, Theragun, Fender, Nutribullet, and Adidas.
Altogether, we have helped our clients generate more than $1 billion in trackable revenue. Additionally, more than 30 of our clients have acquired or raised venture capital funding after working with us. On an individual level, our clients achieved an average 359% increase in revenue after working with us for just six months. For more specific success stories, check out our case studies and client testimonials!
This expertly-tailored process has achieved amazing results for our clients, including:
Instead of separately managing your email and SMS services, take an integrated approach with CRM. Integrating these areas can help you retain customers, improve customer service, and boost sales as a result. If you have any remaining questions about CRM or any of our other marketing services, feel free to reach out to us for a complimentary consultation. We’d be happy to discuss your business goals and how we can help you achieve them.
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