CRM Automating Your Help Desk w/ Romain Lapeyre of Gorgias [Podcast] Stewart Anderson • January 31, 2018 Back to Articles On today’s episode, learn how to automate your support with Steve Weiss and Romain Lapeyre from Gorgias. Romain cofounded Gorgias with Alex Plugaru 3 years ago, straight out of college. Their first product was a Chrome extension that helps write emails faster. They attended an accelerator program in New York called Techstars, and started working on a support helpdesk. At the end of the program they raised 1.5 million and decided to move to San Francisco to focus on the growth of Gorgias. Their product is a customer support app for Shopify merchants, that helps them manage all their support requests in one place, and automatically respond to common questions. Enjoy! You can listen to the episode right here: You can also subscribe to the podcast on iTunes, Google Play, Stitcher or on our YouTube channel.