CRM Facebook Messenger & Beyond for eCommerce w/ Caroline Klatt from Headliner Labs [Podcast] Steve Weiss • March 23, 2018 Back to Articles On today’s episode, I interview Caroline Klatt, Co-Founder and CEO of Headliner Labs. Listen in to learn about chat marketing – Facebook Messenger & beyond. We discuss how to increase your conversion rate and overall sales using chatbots to do marketing automation. Caroline is an expert in all things e-commerce. Former @fab.com @McKinsey&Co. Enjoy! You can listen to the episode right here: You can also subscribe to the podcast on iTunes, Google Play, Stitcher or on our YouTube channel.